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Testimonials

Great Decision to sign with The Real Estate Shop

The decision to sign with The Real Estate Shop was made after meeting with several other agencies and found that none of the others offered the type of service we desired. Natalie presented to us as a highly professional, motivated and trust worthy agent who sorted through our issues, explained the process and guided us […]

The decision to sign with The Real Estate Shop was made after meeting with several other agencies and found that none of the others offered the type of service we desired.

Natalie presented to us as a highly professional, motivated and trust worthy agent who sorted through our issues, explained the process and guided us honestly through our decision making in a caring and empathetic manner.

She guided us through the lead up to the sale using current market knowledge and had us all prepared. In all it was a comparatively stress free process. We found the right buyer who fitted in with our outlook towards the ongoing care of our property, Natalie negotiated an excellent price for us and kept us fully aware of what was happening.

The Real Estate Shop’s method of finding the right buyers, not forcing us into an open house or an auction, and not having bill boards plastered around our house was the exact approach we desired as we value our privacy and care for our property.

Our experience has been a calm, considered and positive one.

We would have absolutely no hesitation in recommending The Real Estate Shop and Natalie Roberts to anyone who wants to sell their home. We have already forwarded their details onto several other acquaintances as a result of the positive experience we have had.

Kerrie and Brett Falconer

Gordon


Kerrie and Brett Falconer

Excellent Experience!

Selling our house with Natalie and The Real Estate Shop has been a really excellent experience. When preparing to sell, Natalie was really clear about the process and provided helpful and practical advice around preparing our house. I found that Natalie’s selling strategy really made the whole experience as stress free as possible and accounted […]

Selling our house with Natalie and The Real Estate Shop has been a really excellent experience. When preparing to sell, Natalie was really clear about the process and provided helpful and practical advice around preparing our house. I found that Natalie’s selling strategy really made the whole experience as stress free as possible and accounted for the flexibility we needed as a young family. Natalie is a clear communicator and was very responsive to our many questions! Throughout the sale I felt confident that she had our best interests at heart and achieved a result that exceeded our expectations. As a bonus our house sold in the first two weeks. Her calm nature and extensive knowledge made making decisions easy. Choosing Natalie as our real estate agent was the best decision we could have made and I hope to work with her again for any future purchases/sales we need to make.


Alisha Summerton


Alisha Summerton

Natalie was professional, meticulous, & experienced!

Natalie was professional, meticulous, experienced, courteous and nothing was too much. There was no stress for us as Natalie took on the challenge with poise. The property sold within a very short time with Natalie’s efficiency, expertise and timely communication. I would highly recommend Natalie as your future expert. -Natasha Williams

Natalie was professional, meticulous, experienced, courteous and nothing was too much. There was no stress for us as Natalie took on the challenge with poise. The property sold within a very short time with Natalie’s efficiency, expertise and timely communication. I would highly recommend Natalie as your future expert.


-Natasha Williams


Natasha Williams

Natalie has been extremely informative but never pushy!

I engaged Natalie from the Real Estate Shop to assist with the sale of an investment property. From day 1 Natalie has been extremely supportive and informative but never pushy, always ensuring I had all the information I needed to make key decisions and providing valued advice when requested. I was overseas for much of […]

I engaged Natalie from the Real Estate Shop to assist with the sale of an investment property. From day 1 Natalie has been extremely supportive and informative but never pushy, always ensuring I had all the information I needed to make key decisions and providing valued advice when requested. I was overseas for much of the sale period and Natalie managed the process superbly in my absence, including working very cooperatively with the existing tenants of the property and keeping me informed every step of the way. I am extremely happy with the sale outcome and would highly recommend Natalie and the Real Estate Shop approach to sales to anyone considering the sale of a property.


 


-Shirley Browne


Shirley Browne

Natalie puts her clients first!

After a terrible experience with another agency, I was not looking forward to choosing another agent to sell my house. I chose Natalie from The Real Estate Shop to sell my house and I am so pleased and happy that I did. Natalie is completely different to other agents. She is the consummate professional with […]

After a terrible experience with another agency, I was not looking forward to choosing another agent to sell my house. I chose Natalie from The Real Estate Shop to sell my house and I am so pleased and happy that I did. Natalie is completely different to other agents. She is the consummate professional with a full and complete knowledge of the real estate market in Canberra. However, the most important quality Natalie has, is she puts her clients first. In my case Natalie listened to what I wanted and needed from the sale of my house and worked hard to provide this to me, which she did. Natalie worked extremely hard to obtain the best result and price for me. I loved the no lock in contract, the one commission fee and the private showings (no open homes with unknown people going through my house). Natalie provided me with the feedback from every person who viewed my house keeping me up-to-date. Through out the whole process of selling my house Natalie put me first and I felt that I was in a partnership with her. I cannot recommend Natalie and The Real Estate Shop highly enough.


 


-Karen Anderson


Karen Anderson

Professional in all aspects!

Natalie has been more than understanding and professional in all aspects of our dealings together. The sale of the property and inspections were equally professional and as non intrusive as one can expect and the sale went through very quickly and I was kept informed of all aspects throughout this process. I would highly recommend […]

Natalie has been more than understanding and professional in all aspects of our dealings together.

The sale of the property and inspections were equally professional and as non intrusive as one can expect and the sale went through very quickly and I was kept informed of all aspects throughout this process.

I would highly recommend Natalie.


-Richard Truesdale


Richard Truesdale

Natalie is genuine!

Almost 3 years after being a buyer (review below) we went back to Natalie as our selling agent. We spoke to 4 other agents leading up to this but still felt most comfortable with her. She is honest and operates with great integrity. She is calm under pressure and researched the market perfectly, providing us […]

Almost 3 years after being a buyer (review below) we went back to Natalie as our selling agent. We spoke to 4 other agents leading up to this but still felt most comfortable with her. She is honest and operates with great integrity. She is calm under pressure and researched the market perfectly, providing us with an accurate appraisal that we were comfortable with. She is a highly effective communicator and negotiator and I (still) cannot recommend her highly enough as a real estate agent in the area.


Natalie is a very personable and genuine agent who was fantastic to deal with from the first time we spoke. She always returned calls and followed up any queries we had regarding the property we were purchasing. In what was a crazy market to buy in, we found Natalie to be honest, reliable and incredibly knowledgeable about the area and market – attributes that were not always evident in other agents. We could not recommend her highly enough as an agent in the area.


 


-Nathan Tyler and Skye


Nathan Tyler and Skye

5 Star Professional

5 star professional and human being. I have observed Natalie’s sales over the past decade and she has been incredibly successful yet upholds high integrity and understanding. A trusted Canberra business.   -Anisse Penning

5 star professional and human being. I have observed Natalie’s sales over the past decade and she has been incredibly successful yet upholds high integrity and understanding. A trusted Canberra business.


 


-Anisse Penning


Anisse Penning

Selling with Natalie and The Real Estate Shop was an incredibly smooth process.

Selling with Natalie and The Real Estate Shop was an incredibly smooth process. Natalie ensured we were kept up to date throughout the whole process and went above and beyond to support us in selling our first family home. We could not have been more pleased with the outcome working with Natalie and would absolutely […]

Selling with Natalie and The Real Estate Shop was an incredibly smooth process. Natalie ensured we were kept up to date throughout the whole process and went above and beyond to support us in selling our first family home. We could not have been more pleased with the outcome working with Natalie and would absolutely work with her again.


 


-Dannielle Fisher


 


Dannielle Fisher

Provided exceptional service

Natalie from Real estate shop provided exceptional service with selling our home. We were really impressed with her personalised service. We ended up selling the house in one and half months thanks to Natalie’s commitment. We highly recommend The Real Estate Shop.   -Vajira Samaranayake

Natalie from Real estate shop provided exceptional service with selling our home. We were really impressed with her personalised service. We ended up selling the house in one and half months thanks to Natalie’s commitment. We highly recommend The Real Estate Shop.


 


-Vajira Samaranayake


Vajira Samaranayake

Incredibly grateful to Natalie from The Real Estate Shop

We are incredibly grateful to Natalie from The Real Estate Shop for her exceptional service throughout our home-selling journey. From start to finish, she ensured a seamless process, accommodating our family’s needs every step of the way. Natalie’s communication skills were superb, keeping us informed and involved at each stage, while also providing realistic expectations […]

We are incredibly grateful to Natalie from The Real Estate Shop for her exceptional service throughout our home-selling journey. From start to finish, she ensured a seamless process, accommodating our family’s needs every step of the way. Natalie’s communication skills were superb, keeping us informed and involved at each stage, while also providing realistic expectations for our sale.


To our delight, we received an outstanding 8 offers within just 10 days, surpassing our initial hopes. Within a remarkable 19 days, we successfully exchanged with a fortunate buyer. Natalie’s dedication and expertise generated remarkable interest in our property, and her insightful feedback from prospective buyers was invaluable.


For anyone seeking a realtor who prioritises a personal and empathetic approach to selling homes, we wholeheartedly recommend Natalie from The Real Estate Shop.


 


-Matthew Hooper


Matthew Hooper

Predictions were spot on!

Natalie was an ideal agent to work with. She was completely transparent, with a deep market knowledge, and her predictions were spot on. She was easy to communicate with honestly, and was readily available for any and all questions. Every interaction with her was pleasant and proffesional, and trusting her with our sale was easy. […]

Natalie was an ideal agent to work with. She was completely transparent, with a deep market knowledge, and her predictions were spot on.

She was easy to communicate with honestly, and was readily available for any and all questions. Every interaction with her was pleasant and proffesional, and trusting her with our sale was easy.

We got the results we were after, thanks to her hard work and expertise.

Couldn’t recommend her more.

Thanks Natalie!


-Simon Mckenna


Simon Mckenna

Special Kind of Real Estate Agent!

Natalie recently sold our apartment above the asking price. We were very happy with the honesty and professionalism with which she handled the sale. Her communication skills are excellent and she kept us up to date on the sale progress at all times. Natalie was always available to us by phone or email if we […]

Natalie recently sold our apartment above the asking price. We were very happy with the honesty and professionalism with which she handled the sale. Her communication skills are excellent and she kept us up to date on the sale progress at all times. Natalie was always available to us by phone or email if we needed advice or a question answered. Thank you Natalie for your attention to detail, positive attitude and caring approach to selling a property – you are a special kind of real estate agent!


-Chris Thornton


Chris Thornton

Personalised Service

I would highly recommend Natalie as a Sales Agent for the sale of your property. As an interstate vendor, Natalie helped me navigate the sale of my townhouse in Lawson, from the transition off the rental market to facilitating a quick and smooth sale. Natalie provided a personalised service that I didn’t find with the […]

I would highly recommend Natalie as a Sales Agent for the sale of your property.


As an interstate vendor, Natalie helped me navigate the sale of my townhouse in Lawson, from the transition off the rental market to facilitating a quick and smooth sale.


Natalie provided a personalised service that I didn’t find with the larger agencies. She was extremely reliable, a great communicator who gave straight forward advice and she dealt with every issue that arose.


I gave Natalie a 5 star rating for her diligence, professionalism, and communication. She kept me updated every step of the way and delivered results. I accepted an offer ten days after the property was advertised.


Natalie is an incredible agent who put my best interests at heart, and, she has gone above and beyond what I would have expected from any agent.


-Gerard Gomez


Gerard Gomez

Professionalism at its best!

Natalie at The Real Estate Shop came highly recommended to us when we considered selling our townhouse. She made time to meet with us and freely offered advice and recommendations before we even signed with her. Her integrity and professionalism was of a high standard, she ensured we were kept informed throughout the entire process. […]

Natalie at The Real Estate Shop came highly recommended to us when we considered selling our townhouse. She made time to meet with us and freely offered advice and recommendations before we even signed with her. Her integrity and professionalism was of a high standard, she ensured we were kept informed throughout the entire process. We were very grateful that she took us on board during a busy time for her family and still managed to make us feel like a priority throughout. Natalie’s passion for and knowledge of real estate allowed us to confidently make informed decisions and achieve a pleasing outcome. When choosing Natalie as our agent we couldn’t look past her guarantee and faith in her company, their process and what they offer sellers and buyers. We will definitely be using her again in the future.


 


-Skye-Maree Mcpadden


Skye-Maree Mcpadden

I am very impressed!

Natalie has received great reviews from sellers and we thought we’d also like to rate her really highly as BUYERS in this market, as we’ve had both good and bad experiences with agents in our 8 month search for a home. In our comparison, we found her at the top of everyone we’ve dealt with. […]

Natalie has received great reviews from sellers and we thought we’d also like to rate her really highly as BUYERS in this market, as we’ve had both good and bad experiences with agents in our 8 month search for a home. In our comparison, we found her at the top of everyone we’ve dealt with. We’ve been impressed by Natalie’s knowledge and professionalism as well as her honesty, openness and above all fair treatment of all parties involved (the sellers as well as various interested buyers). We have so appreciated it, as well as dealing with such reasonable, kind and decent sellers.

Today we reached settlement on our new home and couldn’t be happier with how it turned out. And to make it an even better day, when Natalie brought us round the keys, she also brought some delicious champagne and the best fresh chocolates I’ve ever had (and I’m very picky). All in all, we’ve had a great experience buying a home through Natalie at The Real Estate Shop!


-Natalie Banks


Natalie Banks

Natalie was amazing!

Natalie was amazing! She took the time to speak with us and made us feel completely comfortable. We got a result in less than a week that was well above what we were hoping for – which we were extremely happy with. The entire process was managed very efficiently and professionally, even over the busy […]

Natalie was amazing! She took the time to speak with us and made us feel completely comfortable. We got a result in less than a week that was well above what we were hoping for – which we were extremely happy with. The entire process was managed very efficiently and professionally, even over the busy Christmas period. Would very highly recommend.


 


-J Beu


J Beu

Natalie proved me wrong!

I initially thought selling my tenanted investment apartment would be a challenge. However with Natalie’s professional approach, and the rapport she established with the existing tenants, I soon had the right buyer at a great price in only two weeks. Natalie’s commitment to the task, and her timely communication at each step of the process, […]

I initially thought selling my tenanted investment apartment would be a challenge. However with Natalie’s professional approach, and the rapport she established with the existing tenants, I soon had the right buyer at a great price in only two weeks. Natalie’s commitment to the task, and her timely communication at each step of the process, helped make my selling experience very straight forward (not challenging as I first thought!). I highly recommend the Real Estate Shop to anyone selling or buying a property in Canberra.


-Tony Harris


Tony Harris

Immediately Impressed!

We were extremely happy with the service provided by the real Estate Shop – in particular Natalie Roberts. We were immediately impressed by Natalie’s professionalism, friendliness and she clearly displayed her company’s values of “ethics, integrity and trust”. From start to finish we were kept involved and given good advice on the method of sale, […]

We were extremely happy with the service provided by the real Estate Shop – in particular Natalie Roberts. We were immediately impressed by Natalie’s professionalism, friendliness and she clearly displayed her company’s values of “ethics, integrity and trust”. From start to finish we were kept involved and given good advice on the method of sale, preparing the house for sale (in particular what staging was or was not required for the house) and how to assess what was the best of the offers. We received an excellent sale outcome in a very short period of time and felt that our interests were always paramount in the agent’s dealings. The whole house selling experience was made easy for us and we would not hesitate in recommending Natalie or ask her to assist us in the future.


Champersannie

Results are very pleasing

It has been a pleasure to work with Natalie throughout the selling process. She was very organised and proactive in her dealings with all stakeholders (prospective buyers, tenants, property manager, conveyancer, building inspector etc…. Most importantly the result was very pleasing. -Ardin Vaziri

It has been a pleasure to work with Natalie throughout the selling process. She was very organised and proactive in her dealings with all stakeholders (prospective buyers, tenants, property manager, conveyancer, building inspector etc…. Most importantly the result was very pleasing.


-Ardin Vaziri


Ardin Vaziri

Natalie made the process very easy

We used Natalie to sell our property and do not hesitate in recommending her services. Natalie’s (and the Real Estate Shop’s) philosophy and approach to selling is clearly different, and delivered a result far beyond what we were hoping for. She also went above the call of duty, working patiently with our tenant who was […]

We used Natalie to sell our property and do not hesitate in recommending her services. Natalie’s (and the Real Estate Shop’s) philosophy and approach to selling is clearly different, and delivered a result far beyond what we were hoping for.

She also went above the call of duty, working patiently with our tenant who was being quite difficult at the time. Natalie made the process very easy and we were confident leaving it in her capable hands.


 


-Jared Pritchard


Jared Pritchard

Made the process really easy!

Natalie is fantastic. She made the process really easy and worked really well with the existing tenants to ensure that the property was available for prospective buyers to view by appointment. Covid was challenging and Natalie was able to navigate the ever changing rules with full professionalism. I liked that there was no pressure to […]

Natalie is fantastic. She made the process really easy and worked really well with the existing tenants to ensure that the property was available for prospective buyers to view by appointment. Covid was challenging and Natalie was able to navigate the ever changing rules with full professionalism.

I liked that there was no pressure to go to Auction or have any open homes. the approach taken by the Real Estate Shop is very hands on and I was kept up to date at all times.


-Borough (Tim and Emma)


Borough (Tim and Emma) 

She took me through what to expect!

I was really happy with Natalie’s approach to selling my place. She took me through what to expect, was realistic about the price I could aim for, and made things really smooth from the buyer’s end. She kept me informed about prospects and didn’t pressure me into doing anything that wouldn’t work for me. I’m […]

I was really happy with Natalie’s approach to selling my place. She took me through what to expect, was realistic about the price I could aim for, and made things really smooth from the buyer’s end. She kept me informed about prospects and didn’t pressure me into doing anything that wouldn’t work for me. I’m very confident I got the best price I could at the time I was selling. 5 stars, totally recommend going with Natalie.


 


-Josh Fear


Josh Fear

Smooth and Easy Process

We purchased our first family home with Natalie from the Real Estate Shop and it was such a smooth and easy process. Very responsive and professional!   Hayley

We purchased our first family home with Natalie from the Real Estate Shop and it was such a smooth and easy process.

Very responsive and professional!


 


Hayley


Hayley

Natalie is an expert

We are very happy at having sold two of our Canberra properties through Natalie Roberts. She is an expert professional and handled everything for us very well.It made the selling process a breeze, even through our inter-state shifting. Thank you, Natalie!:) -Giri and Mala

We are very happy at having sold two of our Canberra properties through Natalie Roberts. She is an expert professional and handled everything for us very well.It made the selling process a breeze, even through our inter-state shifting. Thank you, Natalie!:)


-Giri and Mala


Giri and Mala

Natalie is superb real estate agent!

Natalie is a superb real estate agent. She was incredibly responsive to questions, generous with her time (including with buyers), and always operated with complete integrity throughout the transaction. She facilitated an honest, clear and effective process resulting in a great outcome for both the buyer and seller.   -Christopher Davern

Natalie is a superb real estate agent. She was incredibly responsive to questions, generous with her time (including with buyers), and always operated with complete integrity throughout the transaction. She facilitated an honest, clear and effective process resulting in a great outcome for both the buyer and seller.


 


-Christopher Davern


Christopher Davern

Unique strategy

I’ve had interactions as both a homebuyer and seller in the market with The Real Estate Shop and have always considered their unique strategy and consideration of all parties as a huge positive when dealing with them. Natalie was honest and professional throughout the selling experience and handled the process with my tenants really well. […]

I’ve had interactions as both a homebuyer and seller in the market with The Real Estate Shop and have always considered their unique strategy and consideration of all parties as a huge positive when dealing with them.


Natalie was honest and professional throughout the selling experience and handled the process with my tenants really well. I never felt pressured to go a certain way and was always given my options when I asked for them throughout the process. We got an amazing result and we highly recommend using The Real Estate Shop.


 


Ryan Webeck


Ryan Webeck

Natalie was reliable!

My partner and I were looking to purchase our first home and had been looking for months, given to current housing market we were sure we weren’t going to find anything in our price range. Found a property that was perfect for us and Natalie had incredible communication throughout the whole process and was able […]

My partner and I were looking to purchase our first home and had been looking for months, given to current housing market we were sure we weren’t going to find anything in our price range.


Found a property that was perfect for us and Natalie had incredible communication throughout the whole process and was able to secure the property for us. We couldn’t believe how quick everything happened and Natalie made the process extremely easy for us.


Natalie was reliable, professional, kind and very helpful with any questions we had being first home buyers. Thank you so much Natalie for all your hard work it is very appreciated! Couldn’t recommend Real Estate Shop more, and we are grateful that Natalie was there to guide us.


Rachel 🙂


Rachel Ashton

We feel completely comfortable!

Natalie was amazing! She took the time to speak with us and made us feel completely comfortable. We got a result in less than a week that was well above what we were hoping for – which we were extremely happy with. The entire process was managed very efficiently and professionally, even over the busy […]

Natalie was amazing! She took the time to speak with us and made us feel completely comfortable. We got a result in less than a week that was well above what we were hoping for – which we were extremely happy with. The entire process was managed very efficiently and professionally, even over the busy Christmas period. Would very highly recommend.


 


-Justin and Ames


Justin and Ames

Natalie is the best real estate agent we have ever dealt with

Natalie is probably the best real estate agent we have ever dealt with. We couldn’t have been more satisfied with her professionalism, integrity and good old fashioned hard work. Natalie worked tirelessly to achieve a sale that we couldn’t have been happier with, having well and truly exceeded our expectations. Rather than go to auction, […]

Natalie is probably the best real estate agent we have ever dealt with. We couldn’t have been more satisfied with her professionalism, integrity and good old fashioned hard work. Natalie worked tirelessly to achieve a sale that we couldn’t have been happier with, having well and truly exceeded our expectations. Rather than go to auction, Natalie relied on personal viewing and competitive negotiation. At all stages of the process, Natalie’s communication was exceptional. Right from the beginning she discussed marketing strategies with us, and the process she thought would be best suited to our particular property. Then every time a potential buyer viewed our property, Natalie always contacted us immediately to update us. We felt fully informed every step of the way right up to exchange of contracts. We would recommend Natalie without hesitation. She will work hard to get the very best sale price for the seller, and not just a sale.


 


Steve Sitko


Steve Sitko