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Testimonials

Smooth and Easy Process

We purchased our first family home with Natalie from the Real Estate Shop and it was such a smooth and easy process. Very responsive and professional!   Hayley

We purchased our first family home with Natalie from the Real Estate Shop and it was such a smooth and easy process.

Very responsive and professional!


 


Hayley


Hayley

Natalie is an expert

We are very happy at having sold two of our Canberra properties through Natalie Roberts. She is an expert professional and handled everything for us very well.It made the selling process a breeze, even through our inter-state shifting. Thank you, Natalie!:) -Giri and Mala

We are very happy at having sold two of our Canberra properties through Natalie Roberts. She is an expert professional and handled everything for us very well.It made the selling process a breeze, even through our inter-state shifting. Thank you, Natalie!:)


-Giri and Mala


Giri and Mala

Natalie is superb real estate agent!

Natalie is a superb real estate agent. She was incredibly responsive to questions, generous with her time (including with buyers), and always operated with complete integrity throughout the transaction. She facilitated an honest, clear and effective process resulting in a great outcome for both the buyer and seller.   -Christopher Davern

Natalie is a superb real estate agent. She was incredibly responsive to questions, generous with her time (including with buyers), and always operated with complete integrity throughout the transaction. She facilitated an honest, clear and effective process resulting in a great outcome for both the buyer and seller.


 


-Christopher Davern


Christopher Davern

Unique strategy

I’ve had interactions as both a homebuyer and seller in the market with The Real Estate Shop and have always considered their unique strategy and consideration of all parties as a huge positive when dealing with them. Natalie was honest and professional throughout the selling experience and handled the process with my tenants really well. […]

I’ve had interactions as both a homebuyer and seller in the market with The Real Estate Shop and have always considered their unique strategy and consideration of all parties as a huge positive when dealing with them.


Natalie was honest and professional throughout the selling experience and handled the process with my tenants really well. I never felt pressured to go a certain way and was always given my options when I asked for them throughout the process. We got an amazing result and we highly recommend using The Real Estate Shop.


 


Ryan Webeck


Ryan Webeck

Natalie was reliable!

My partner and I were looking to purchase our first home and had been looking for months, given to current housing market we were sure we weren’t going to find anything in our price range. Found a property that was perfect for us and Natalie had incredible communication throughout the whole process and was able […]

My partner and I were looking to purchase our first home and had been looking for months, given to current housing market we were sure we weren’t going to find anything in our price range.


Found a property that was perfect for us and Natalie had incredible communication throughout the whole process and was able to secure the property for us. We couldn’t believe how quick everything happened and Natalie made the process extremely easy for us.


Natalie was reliable, professional, kind and very helpful with any questions we had being first home buyers. Thank you so much Natalie for all your hard work it is very appreciated! Couldn’t recommend Real Estate Shop more, and we are grateful that Natalie was there to guide us.


Rachel 🙂


Rachel Ashton

We feel completely comfortable!

Natalie was amazing! She took the time to speak with us and made us feel completely comfortable. We got a result in less than a week that was well above what we were hoping for – which we were extremely happy with. The entire process was managed very efficiently and professionally, even over the busy […]

Natalie was amazing! She took the time to speak with us and made us feel completely comfortable. We got a result in less than a week that was well above what we were hoping for – which we were extremely happy with. The entire process was managed very efficiently and professionally, even over the busy Christmas period. Would very highly recommend.


 


-Justin and Ames


Justin and Ames

Natalie is the best real estate agent we have ever dealt with

Natalie is probably the best real estate agent we have ever dealt with. We couldn’t have been more satisfied with her professionalism, integrity and good old fashioned hard work. Natalie worked tirelessly to achieve a sale that we couldn’t have been happier with, having well and truly exceeded our expectations. Rather than go to auction, […]

Natalie is probably the best real estate agent we have ever dealt with. We couldn’t have been more satisfied with her professionalism, integrity and good old fashioned hard work. Natalie worked tirelessly to achieve a sale that we couldn’t have been happier with, having well and truly exceeded our expectations. Rather than go to auction, Natalie relied on personal viewing and competitive negotiation. At all stages of the process, Natalie’s communication was exceptional. Right from the beginning she discussed marketing strategies with us, and the process she thought would be best suited to our particular property. Then every time a potential buyer viewed our property, Natalie always contacted us immediately to update us. We felt fully informed every step of the way right up to exchange of contracts. We would recommend Natalie without hesitation. She will work hard to get the very best sale price for the seller, and not just a sale.


 


Steve Sitko


Steve Sitko

Natalie is warm and engaging!

We chose the Real Estate Shop as our agent because we had previous experience with Jeremy and and the Real estate Shop and its methodology. We completely trusted his principled method of selling our investment property a number of years ago and have had no reason to look elsewhere, particularly since we did not consider […]

We chose the Real Estate Shop as our agent because we had previous experience with Jeremy and and the Real estate Shop and its methodology. We completely trusted his principled method of selling our investment property a number of years ago and have had no reason to look elsewhere, particularly since we did not consider the “traditional” methods used by other agents to be necessarily ethical. Natalie came highly recommended by Jeremy and she has been an absolute delight to work with; warm and engaging, good humoured, very patient and above all, very honest and straight down the line with her advice and recommendations.


Natalie’s market appraisal of the value of our house and recommendations as to list price were spot on and well and truly exceeded our expectations, even with market being so hot at the moment. The final sale price we achieved was definitely attributable to Natalie’s excellent negotiation skills with potential buyers and the whole process was completed in less time than we could have imagined at the beginning of the process. She kept us well informed at every stage and at no stage did we ever become concerned about the process.


She truly is a delight and anyone considering the Real Estate Shop and Natalie as their agent can be assured of the highest level of service along with an ethical and honest process that you can trust.

Ian and Jan


Jan Stirling

Natalie was brilliant from start to finish

Natalie was brilliant from start to finish offering an exemplary service. Her dedication & commitment to making the process of selling my home was flawless & is a true indication of her professionalism. I was informed of the progress & given feedback & can’t fault her level of comminication. Very impressed in obtaining a buyer […]

Natalie was brilliant from start to finish offering an exemplary service. Her dedication & commitment to making the process of selling my home was flawless & is a true indication of her professionalism. I was informed of the progress & given feedback & can’t fault her level of comminication. Very impressed in obtaining a buyer in a very short period of time & achieved best possible results above asking price. Natalie is a true gem in her industry & recommend her services.


Donna.


Donna Rogerson

Natalie was extremely helpful!

Natalie Roberts was extremely helpful through the entire process, keeping me informed with a report after each inspection, organising tradesmen, suggesting extra details to improve the sale price. When we first started Natalie gave me an expected price range for the sale and we listed near the top of that range. The sale price Natalie […]

Natalie Roberts was extremely helpful through the entire process, keeping me informed with a report after each inspection, organising tradesmen, suggesting extra details to improve the sale price. When we first started Natalie gave me an expected price range for the sale and we listed near the top of that range. The sale price Natalie achieved was substantially higher than the top of that expected range, so I am very happy.


 


-Rob Taylor


Rob Taylor

Natalie's selling methodology was perfect!

Natalie’s selling methodology was perfect for the sale of my house. No cattle runs through ‘open homes’ once a week. She gave each of the potential buyers a personalised service. She kept me updated at every step and offered excellent advice throughout the process. Even after the sale she has helped me by providing advice […]

Natalie’s selling methodology was perfect for the sale of my house. No cattle runs through ‘open homes’ once a week. She gave each of the potential buyers a personalised service. She kept me updated at every step and offered excellent advice throughout the process. Even after the sale she has helped me by providing advice on my next home. I highly recommend The Real Estate Shop to anyone wishing to get an excellent price for their home. Reconsider the way you sell your home, Natalie’s way works! I ended up with an offer nearly 1/4 million dollars above the listed price! Thanks Natalie, you are one terrific person.


Leanne Sharp


Leanne Sharp

Selling with Natalie is stress-free!

We worked with Natalie to sell our house late last year. Natalie was professional, easy to work with and a great communicator. Natalie kept us in the loop as soon as she had any feedback or update and this meant we never had to chase her. Natalie’s advice was considered and she didn’t offer unrealistic […]

We worked with Natalie to sell our house late last year.


Natalie was professional, easy to work with and a great communicator. Natalie kept us in the loop as soon as she had any feedback or update and this meant we never had to chase her.


Natalie’s advice was considered and she didn’t offer unrealistic expectations to get us to sign with her.


Working with Natalie made selling our place as stress free as possible and we would highly recommended her to anyone who is looking for an agent to sell their house.


 


JC


JC

Process became as easy as possible!

Being a first home seller, it seemed like it would be an monumental task to market my property. Fortunately after I had made a decision to try The Real Estate Shop at the suggestion of someone I knew, the process became as easy as possible. Natalie is extremely courteous and professional, and will go above […]

Being a first home seller, it seemed like it would be an monumental task to market my property. Fortunately after I had made a decision to try The Real Estate Shop at the suggestion of someone I knew, the process became as easy as possible. Natalie is extremely courteous and professional, and will go above and beyond to help you. At each step along the way, Natalie answered my questions and explained the current situation. In the end I could not have asked for a better sale result! Thanks heaps!


-Jamon Barns


Jamon Barns

Support is constant!

It was an absolute pleasure dealing with Natalie and the team at the Realestate shop throughout our purchase. As first home buyers the support, guidance and constant contact we experienced was so appreciated. Whether buying or selling, we have no doubt that you’ll be taken care of by this team.   -Grace Dowling

It was an absolute pleasure dealing with Natalie and the team at the Realestate shop throughout our purchase. As first home buyers the support, guidance and constant contact we experienced was so appreciated. Whether buying or selling, we have no doubt that you’ll be taken care of by this team.


 


-Grace Dowling


Grace Dowling

Natalie is a very personable and genuine agent

Natalie is a very personable and genuine agent who was fantastic to deal with from the first time we spoke. She always returned calls and followed up any queries we had regarding the property we were purchasing. In what was a crazy market to buy in, we found Natalie to be honest, reliable and incredibly […]

Natalie is a very personable and genuine agent who was fantastic to deal with from the first time we spoke. She always returned calls and followed up any queries we had regarding the property we were purchasing. In what was a crazy market to buy in, we found Natalie to be honest, reliable and incredibly knowledgeable about the area and market – attributes that were not always evident in other agents. We could not recommend her highly enough as an agent in the area.


 


Nathan Tyler


Nathan Tyler

Such a great experience!

After speaking to several other agents, it was an easy decision to go with Natalie Roberts at The Real Estate Shop when selling my home. Thank you so much for your professionalism and commitment. I made a quick decision to sell, and Natalie ensured everything went through smoothly and stress free. She explained the whole […]

After speaking to several other agents, it was an easy decision to go with Natalie Roberts at The Real Estate Shop when selling my home. Thank you so much for your professionalism and commitment.

I made a quick decision to sell, and Natalie ensured everything went through smoothly and stress free. She explained the whole process and answered all my questions honestly and without any pressure. Natalie kept me updated throughout the whole process. Even after my property had sold, Natalie continued to assist with the buying of our new home and offering support. I would highly recommend Natalie to anyone looking to sell. Such a great experience!


 


-Sharon Rogers


Sharon Rogers

A positive experience

The decision to sign with The Real Estate Shop was made after meeting with several other agencies and found that none of the others offered the type of service we desired. Natalie presented to us as a highly professional, motivated and trust worthy agent who sorted through our issues, explained the process and guided us […]

The decision to sign with The Real Estate Shop was made after meeting with several other agencies and found that none of the others offered the type of service we desired.

Natalie presented to us as a highly professional, motivated and trust worthy agent who sorted through our issues, explained the process and guided us honestly through our decision making in a caring and empathetic manner.

She guided us through the lead up to the sale using current market knowledge and had us all prepared. In all it was a comparatively stress free process. We found the right buyer who fitted in with our outlook towards the ongoing care of our property, Natalie negotiated an excellent price for us and kept us fully aware of what was happening.

The Real Estate Shop’s method of finding the right buyers, not forcing us into an open house or an auction, and not having bill boards plastered around our house was the exact approach we desired as we value our privacy and care for our property.

Our experience has been a calm, considered and positive one.

We would have absolutely no hesitation in recommending The Real Estate Shop and Natalie Roberts to anyone who wants to sell their home. We have already forwarded their details onto several other acquaintances as a result of the positive experience we have had.


-Kerrie and Brett Falconer

Gordon


Kerrie and Brett Falconer

Caring approach!

Choosing Natalie to sell our house, was one of the best decisions we have made. The process was stress free and went so smoothly from initial contact through to settlement. We sold our house within seven days of listing. We would recommend Natalie to other vendors who want a professional and caring approach. -Matt & […]

Choosing Natalie to sell our house, was one of the best decisions we have made. The process was stress free and went so smoothly from initial contact through to settlement. We sold our house within seven days of listing. We would recommend Natalie to other vendors who want a professional and caring approach.


-Matt & Jen Sproule


Matt & Jen Sproule

The easiest purchase!

I purchased my home with Natalie from the Real Estate Shop recently and it was honestly the easiest, most pleasant purchase of a property I have ever experienced! Natalie and her team were incredibly professional, great communicators, personable, informative and transparent. They made me feel at ease and in good hands. They were incredibly flexible […]

I purchased my home with Natalie from the Real Estate Shop recently and it was honestly the easiest, most pleasant purchase of a property I have ever experienced! Natalie and her team were incredibly professional, great communicators, personable, informative and transparent. They made me feel at ease and in good hands. They were incredibly flexible and nothing was too much trouble. My sincerest thankyou to Natalie and your team team for making my dream of owning a home in Canberra come true!


 


-Rachel Ferrin


Rachel Ferrin

House selling made easy!

We were extremely happy with the service provided by the real Estate Shop – in particular Natalie Roberts. We were immediately impressed by Natalie’s professionalism, friendliness and she clearly displayed her company’s values of “ethics, integrity and trust”. From start to finish we were kept involved and given good advice on the method of sale, […]

We were extremely happy with the service provided by the real Estate Shop – in particular Natalie Roberts. We were immediately impressed by Natalie’s professionalism, friendliness and she clearly displayed her company’s values of “ethics, integrity and trust”. From start to finish we were kept involved and given good advice on the method of sale, preparing the house for sale (in particular what staging was or was not required for the house) and how to assess what was the best of the offers. We received an excellent sale outcome in a very short period of time and felt that our interests were always paramount in the agent’s dealings. The whole house selling experience was made easy for us and we would not hesitate in recommending Natalie or ask her to assist us in the future.


 


-Peter and Ann


Peter and Ann

Natalie has restored my faith in Real Estate Agents

Natalie has restored my faith in Real Estate Agents. I don’t think anyone could have done a better job. My property sold in 4 days above list. Very professional but personal service worth every penny. I would not use anyone else in Canberra. Many Thanks! -Narelle Williams

Natalie has restored my faith in Real Estate Agents. I don’t think anyone could have done a better job. My property sold in 4 days above list. Very professional but personal service worth every penny. I would not use anyone else in Canberra. Many Thanks!


-Narelle Williams


Narelle Williams

Great service by Natalie!

Great service provided to us by Natalie. Very happy with her and will engage her if I was to sell a property in the future. Our property was not the easiest to sell and she assisted every step of the way and went above and beyond. -Kamran Jameel

Great service provided to us by Natalie. Very happy with her and will engage her if I was to sell a property in the future. Our property was not the easiest to sell and she assisted every step of the way and went above and beyond.


-Kamran Jameel


Kamran Jameel

Thank you Natalie!

Thankyou Natalie for every thing you have done for me in the sale of my house it has been a pleasure doing work with you thank you very very very very much   -John

Thankyou Natalie for every thing you have done for me in the sale of my house it has been a pleasure doing work with you thank you very very very very much


 


-John


John Ault

Jeremy is a very professional agent

Jeremy is a very professional agent. He was helpful in all aspects of us buying our house. We would highly recommend Jeremy to others. Once again, thank you Jeremy.   -Kori Plumridge

Jeremy is a very professional agent. He was helpful in all aspects of us buying our house. We would highly recommend Jeremy to others.

Once again, thank you Jeremy.


 


-Kori Plumridge


Kori Plumridge

Natalie was just amazing to work with!

The Real Estate Shop use a fantastic method or system for sales, which is ethical, honest, responsible, and WORKS – really well!! Natalie Roberts, whom we dealt with, was just amazing to work with; so incredibly responsive, keeping us really well informed after each person went through, keeping us up to date, and guiding us […]

The Real Estate Shop use a fantastic method or system for sales, which is ethical, honest, responsible, and WORKS – really well!!


Natalie Roberts, whom we dealt with, was just amazing to work with; so incredibly responsive, keeping us really well informed after each person went through, keeping us up to date, and guiding us through the process effortlessly. Incredibly flexible to work with, and so knowledgeable. She got us a great result!! We couldn’t have been happier.


-Trent Donohoo


 


Trent Donohoo

Natalie was completely committed!

I recently had to sell my elderly sister’s unit in Canberra so that she could be moved into an aged care facility. It was fortunate that I had Natalie to manage the sale. She had local knowledge and a thorough insight into the ACT real estate. She was easy to deal with, efficient, friendly and […]

I recently had to sell my elderly sister’s unit in Canberra so that she could be moved into an aged care facility. It was fortunate that I had Natalie to manage the sale. She had local knowledge and a thorough insight into the ACT real estate. She was easy to deal with, efficient, friendly and honest. She exuded confidence and was completely committed to doing her best for the seller. I was informed of the way the agency worked, their ethics and the critical path from preparing the property for sale to final transfer of documents. She had a good team of professional experts who all contributed to executing a smooth transfer from seller to buyer, resulting in a win-win for everybody. I was impressed by the staging of the property and how quickly the property sold, despite the fact that this happened in the thick of the Covid-19 lockdown and I was told that it would be very difficult to find a buyer. She also kept me regularly in the loop throughout the whole process. I think that I owe the quick sale to the fact that Natalie was very realistic with the pricing of the property. I would thoroughly recommend her to anyone wanting to either buy or sell a property in Canberra.


 


-Lubino Fernandes


Lubino Fernandes

Genuine commitment to her role

I was highly impressed by Natalie, her professionalism, genuine commitment to her role, and her very empathetic communication style. I was kept informed on progress at all times. I thoroughly enjoyed working with you Natalie and commend you highly, for your empathy, your readiness to assist me with any problems and your knowledge of real […]

I was highly impressed by Natalie, her professionalism, genuine commitment to her role, and her very empathetic communication style. I was kept informed on progress at all times. I thoroughly enjoyed working with you Natalie and commend you highly, for your empathy, your readiness to assist me with any problems and your knowledge of real estate in Canberra. Everything went so smoothly. Thank you from the bottom of my heart. I look forward to working with you again.


 


-Phoebe Mwaniki


Phoebe Mwaniki

Positive experience with Jeremy!

Jeremy sold my home in Conder March this year. He was very caring, approachable and transparent from the initial evaluation up until settlement. Jeremy has a unique sales approach which gives both the buyer and seller a stress free positive experience. I would highly recommend him and his team if you are looking to sell […]

Jeremy sold my home in Conder March this year. He was very caring, approachable and transparent from the initial evaluation up until settlement. Jeremy has a unique sales approach which gives both the buyer and seller a stress free positive experience. I would highly recommend him and his team if you are looking to sell or buy.


 


-Louis James


Louis James

Nothing but praise!

We bought our first home with Kgosi. He is very friendly at the same time highly professional, we really felt at ease since the beginning. He had a clear understanding of the whole process and always kept us on the loop with every step of the way. There were no surprises along the journey. Even […]

We bought our first home with Kgosi. He is very friendly at the same time highly professional, we really felt at ease since the beginning. He had a clear understanding of the whole process and always kept us on the loop with every step of the way. There were no surprises along the journey. Even after the settlement, he was was communicating with the sellers to help us settle in with any queries about the house. We have nothing but praise for Kgosi.


Highly recommend Kgosi and the team at The Real Estate Shop to anyone looking to buy a home.


 


-Adepu Siddartha


Adepu Siddhartha

Natalie was the best agent I have had

Natalie from the Real Estate shop was the agent I purchased my home from 4 months ago. This is the 5th house I have bought or sold and she was the best agent I have had. I found her exceptionally professional and pleasant to liaise with, phone calls always returned and communication clear and prompt. […]

Natalie from the Real Estate shop was the agent I purchased my home from 4 months ago. This is the 5th house I have bought or sold and she was the best agent I have had. I found her exceptionally professional and pleasant to liaise with, phone calls always returned and communication clear and prompt. I thoroughly recommend her, if I ever want to sell my house she will be only agent I contact.


Kim Milne